Shipping and Return Policy
Updated Shipping Information - Coronavirus Covid-19
Due to the increased internet sales from customers safely staying at home, and making improvements to their homes to enjoy, some of our products are being delayed more than the 1 to 2 business days orders are generally shipped in.
All of our Solar Water Fountains are shipped direct from the Manufacturers, and both Sunnydaze and Smart Solar are inundated with order shipments at this point. Most orders will be shipped within 3 to 5 business days from the Order Date. Any other items currently manufactured by Sunnydaze and Smart Solar are also being affected. If the manufacturer of the products you are purchasing is Sunnydaze or Smart Solar, please allow this additional time prior to expecting your order to be shipped.
Generally, all of our other products, including solar post cap lights and solar animal garden lights, are shipping within the same day to 2 day time frame, with a special thanks going out to Classy Caps and their incredible hard work to satisfy orders within a day.
Inventory is getting low on so many different products, it can change daily. If you see something you want or need, please don't hesitate too long before actually purchasing the item, it might be out of stock the next time you visit. Factories did not expect this pandemic any more than we did, and it is impossible for them to keep up with sales at this time. Products will be restocked, but it may take more time than normal. We also have the Pre-order Option on items that are out of stock. You can purchase the product and it will be shipped as soon as Inventory is received.
We thank you for your patience and your continued trust in us in this very unusual time in our lives.
Marcia Price, Natures Solar Lights
Natures Solar Lights ships the products offered throughout the 48 contiguous United States only. Special arrangements on a limited number of products can be made for deliveries to Hawaii, Alaska and Canada for additional shipping charges, and must be requested through email sent to NaturesSolarLights@gmail.com.
Free Shipping, Shipping Method & Time Frame
Natures Solar Lights has Free Shipping on all products site wide, with no minimum purchase required. UPS Ground, FedEx Ground or USPS are the preferred carriers for their reliability and tracking process. Travel time generally ranges from 3-5 days; most orders should be received by our customers between 5-7 days from purchase.
Shipping time frames should be calculated using business days only; orders and delivery are scheduled Monday - Friday, UPS and Monday - Saturday, FedEx and USPS, excluding holidays.
Your order may be shipped from various locations and time frames, depending on where individual items are being warehoused. We do have many of our products shipped direct from the Manufacturer or Distributor to cut down on the environmental effects of shipping, and the cost of double charges for shipping. This allows us the opportunity to offer you Free Shipping, maintain low pricing, and stay in business.
Holiday time frames can vary widely in November and December, due to the high order rate and high volume of shipments. Natures Solar Lights recommends avoiding the rush, and ordering your holiday purchases well ahead of when they are actually needed, to avoid order and shipment delays affecting your satisfaction.
Natures Solar Lights does not charge any Handling Fees.
Shipping Method Upgrade
Special arrangements can be made to upgrade and expedite your shipping time frame. Please call us at 623-974-0787 or email us at NaturesSolarLights@gmail.com to obtain an additional shipping quote.
Paying By PayPal eCheck
Your order will be processed and shipped after we are notified by PayPal that the eCheck has cleared.
The most important part of taking delivery of your order is making an immediate inspection of the packaging. If there is damage to the packaging itself, inspect the contents inside the box immediately for any damage to the products you ordered. Mark "Package Damaged", and the extent of any damage to the contents, on the carrier's delivery sheet prior to signing for the shipment. This will make the process much easier in the rare event a return or replacement product is required due to damage.
Notify Natures Solar Lights immediately if the damage will require a replacement order. Do not return the shipment until you have received a Return Authorization from us.
If notification of a damaged shipment is not made immediately, Natures Solar Lights and the appointed shipping company will not accept any responsibility for any loss, damage or shortages.
Returning A Purchase
If you are not completely satisfied with your purchase, we will gladly provide an exchange or refund, minus the shipping charges, within 30 days from the date of purchase, provided all items are unused and in their original wrapping when you return the item.
Do not return any products without obtaining a Return Authorization Number (RA).
Please send an email to: firstname.lastname@example.org with the details of your request for a return and return authorization number. When processed, a RA #, Return Instructions, and the address to return your products to will be emailed to you.
Shipping Charges Non-Refundable
Shipping charges for products exchanged or returned to Natures Solar Lights, or our representative, will not be refunded, unless the product is being returned due to the wrong product received, an error on our part, or a defective product.
On orders placed with Free Shipping, the actual cost of shipping your order to you originally will be deducted from your refund.
There could be a 15% restocking fee on some large items, i.e., Gama Sonic and Sunnydaze solar fountain products. Call us at 623-974-0787 if you need specific details.